Your identity and our commitment to keeping your money safe.
As a bank, we must comply with New Zealand’s anti-money laundering laws. This means we must take steps to verify that you are who you say you are. To make this verification process quick and simple for you, we have invested in new facial recognition technology.
We use facial recognition technology to biometrically match your face to the picture on your ID. In order for us to do this you will be sent a link via a text message or email from Heartland Bank. Using a mobile device you will be asked to:
OriginID is Heartland’s chosen third party provider of facial recognition technology. We wanted to find a long term partner to help us develop a facial recognition process that would be easy for our customers to use.
We chose OriginID because it is a New Zealand company committed to continuing to invest and use evolving technology to improve the biometric solution for our customers.Find out more
You can call your Heartland representative or call 0800 85 20 20 and choose the option to be put through to the appropriate Heartland team.
Your data is encrypted and stored in secure servers that meet international compliance standards.
Yes, we accept all passports (NZ and other nationalities). If your passport is not from NZ or Australia, we will ask you to:
Unfortunately sometimes not all phones are compatible. It could be that you will need to install the latest update or the phone’s version is too old e.g. iPhone 4 or older and therefore can’t run the latest software.