Your Identity and our commitment to keeping your money safe.


Why do we use biometrics?

As a bank, we must comply with New Zealand’s anti-money laundering laws. This means we must take steps to verify that you are who you say you are. To make this verification process quick and simple for you, we have invested in new facial recognition technology.

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If you are having any issues or have any questions regarding biometrics get in touch with us.

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How it works?

We use Facial Recognition technology to biometrically match your face to the picture on your ID. In order for us to do this you will be sent a link via a text message from OriginID. Using a smartphone you will be asked to:

  1. Scan a copy of your NZ Drivers Licence.
  2. Follow certain prompts to take a video of your face.
  3. Verify that the details captured off your Drivers Licence are correct.
  4. Confirm, amend or add your residential address.
  5. This information is then verified through a third party to check and confirm your ID and address.

Who is OriginID?

OriginID are Heartland’s chosen third party provider of facial recognition technology. We wanted to find a long term partner to help us develop a facial recognition process that would be easy for our customers to use.

We chose OriginID because they are a New Zealand company who are committed to continuing to invest and use evolving technology to improve the biometric solution for our customers.

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Let’s talk Biometrics

Where can I find further help?

You can call your Heartland representative or alternatively 0800 85 20 20 and choose the correct option to be put through to appropriate Heartland team.

Can I use my Passport if I don’t have a Drivers Licence?

This feature is coming soon and we should be able to accept Passports from most countries in 2019.

Are all smartphones compatible?

Unfortunately sometimes not all phones are compatible. It could be that you will need to install the latest update or the phone’s version is too old e.g. iPhone 4 or older and therefore can’t run the latest software.

Is my data safe?

Your data is encrypted and stored in secure servers that meet international compliance standards.

What are my other options?

We think facial recognition is the fastest and easiest way for us to identify you, but we do have other options available. If you are not comfortable using the biometrics technology, if you don’t have a smartphone or your smartphone is not compatible with our software or if your driver’s license is worn or damaged.

We can accept certified copies of identification or you can contact us to discuss your options.